Returns & Exchanges

At JOVS, we want you to be completely satisfied with your beauty technology investment. If you are not happy with your purchase, we offer a 90-day return window for most devices to ensure you have ample time to experience the results.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your JOVS device in its original packaging, including all power cables, protective eyewear, and documentation that came with the product.

• 3.
  Ship to Our Center

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location; ensure you keep a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned device, your refund will be processed back to your original payment method within 7 to 10 business days.